Your Business Needs a Mobile App!

How many internet enabled devices do you own?, definitely a Smartphone, maybe a tablet add to that a PC or laptop now try and imagine your life without at least one of these devices. We rely heavily on these  devices to remind us of birthdays and appointments,  checking the weather, or sending and receiving messages and in the case of phones even phone calls, we would be lost without them.

In daily life how many times have you sat in a restaurant or coffee shop and seen someone tapping away on their phone at the table or on the beach in the office or the supermarket the list is endless it seems we just can’t survive without being connected. 

Now, what if you are a business owner with a mobile app, this puts you in direct contact with these potential customers 24/7 and 97% of messages will be read as opposed to 30% of emails for some reason a message delivered to one of these devices not only has to be read, it is normally read immediately.A business mobile app is a fantastic “branding tool” which is used for keeping your clients aware of your services or your products whilst increasing the level of customer loyalty.

As an example take the Starbucks coffee chain, the company launched a mobile app back in 2011, they included a rewards system called “My Starbucks Reward”, the account allowed customers to top up with money and make purchases, the user was then awarded stars that he or she could later exchange for more Starbucks products.

The program proved to be highly successful and more important profitable for Starbucks, so much so that today every 10th purchase for a Starbucks product is made via a mobile device.

The Starbucks example shows that a mobile app serves the purpose of keeping clients loyal and bringing them back time and time again to your business.

The app of course, should not only create more business for you but should also be  “user friendly”  and add value for the user, if it doesn’t add value or is difficult or time consuming to use the user simply won’t download it or if they do they will soon remove it.

As a minimum, the application should serve at least the following purposes:

  • Fulfill a need for the user
  • Make it easy for the user to access your products or services
  • Offer a reward or benefit for their loyalty in turn creating a desire to use the service again

The second point is probably the most important as users are already used to the convenience and ease of using mobile technologies. quite simply if a user has to jump through hoops to buy your products and doesn’t get a discount or reward after all that, he or she will go elsewhere and probably not return.

If you would like any help or advice with your web presence or would like more information on cloud contact us.

At Activ Web Design (Yorkshire) we have over 25 years experience of producing custom software.

If you would like to get more information please visit http://www.activwebdesignhull.co.uk/activ-apps.html

Alternatively if you would like us to discuss your software requirements contact me at:

Tel: 07850 009750
Email: dave.rowland@activwebdesign.com
Website: www.activwebdesignhull.co.uk/activ-apps.html
Twitter: @activmobileapps

Tell me and I’ll forget, show me and I will remember, involve me and I will understand (old Chinese proverb).

 

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What is cloud computing and what can it do for me

The term cloud is used as a metaphor for the internet. Cloud computing is a general term for anything which involves delivered hosted services over the internet.

In broad terms a cloud service has three characteristics which differentiate it from traditional hosting, these are;

  1. It is provided on demand (by the minute or hour in some cases)
  2. It is scalable (a user can have as little or as much as they want)
  3. the service is fully managed by the vendor (you typically only require a computer and internet access)

Cloud computing promises to speed application deployment and lower costs, whilst increasing business agility. It has transformed the way we design, build and deliver applications to the users. Have you used a search engine today?, have you accessed web mail if so you are already using cloud services.

There are public clouds, private clouds and hybrid clouds but don’t let the jargon put you off, everyone agrees that cloud computing is the key to the future of I.T but lots of these people are unsure of what it is. Many companies are jumping on the bandwagon to offer “cloud services” so it is worth understanding such terms as SaaS (software as a service) or PaaS (platform as a service) or IaaS (infrastructure as a service) to name a few if you need to evaluate a suppliers claims.

Cloud computing has some real benefits but also has risks such as loss of services if your provider has downtime or worse still goes out of business also regulatory concerns over data security so choose your vendor carefully.

I recently setup a really simple system for a plumber who lives down the street; he already had an iPhone, an Apple Mac and an iPad although in his words he wasn’t really sure what to do with them. During our conversation he mentioned that his wife mans the phone at home and jots down all of his incoming appointments then rings him at regular intervals to give him the new list, if the call is urgent she tries to call him straight away, within 10 minutes we had connected his Apple Mac, iPhone and iPad calendar applications up to iCloud (he was familiar with the calendar app anyway), now when his wife enters the call details into a time slot on the calendar app on the Mac the appointment appears on his iPhone and iPad almost instantly and any Urgent appointments are highlighted in red, he now knows exactly when and where he should be, what the problem is before he gets there, the address and customer name and contact details and it cost him nothing as he already had the technology simple, but had this come up a year or two ago it would have been a little more difficult and a lot more expensive to achieve, it’s certainly not the best solution to his problem but it works for him and cost him nothing.

The reason for the anecdote above is to show that the “Cloud” isn’t frightening or intimidating, it’s not the answer to everything but in certain cases it does exactly what it says on the tin.

To conclude, here are a few more terms you may want to research if you want to know more, it is a fascinating subject.

Utility Computing
SaaS
– Software as a service
PaaS – Platform as a service
IaaS – Infrastructure as a service
RIA – Rich internet application
Multi-tenancy
Public, Private, Hybrid Clouds
Virtualisation

If you would like any help or advice with your web presence or would like more information on cloud contact us.

At CodeSpinnewe have over 25 years experience of producing custom software.

If you would like to get more tips, or would like to receive a free 90 page eBook on Search Engine Optimisation (SEO) please visit http://www.codespinner.co.uk/free-ebook.html

Alternatively if you would like us to discuss your software requirements contact me at:

Tel: 07850 009750
Email: info@codespinner.co.uk
Website: http://www.codespinner.co.uk/
Twitter: @CodeSpinner

Tell me and I’ll forget, show me and I will remember, involve me and I will understand (old chinese proverb).